Information

Got questions? We've got answers!

Here at Gleam Team, we know how important it is to feel confident in who you're letting into your home. This FAQ section is here to answer some of the most common queries we get - from cleaning supplies to how our bookings work.

If you don't see your question below, feel free to drop us a message. We're always happy to help!

Frequently asked questions

🧼 Do you bring your own cleaning products and equipment?

Yes! We come fully equipped with our own high-quality cleaning products, tools, and equipment. We use trusted brands and always clean with care.

🧽 Are you insured?

Absolutely. We’re fully insured for your peace of mind. Your home is in safe (and very clean!) hands.

💷 How much do you charge?

Pricing varies depending on the size of the property and the type of clean. We offer:

  • Domestic weekly/fortnightly cleans
  • Deep cleans
  • End-of-tenancy cleans
  • Spring/Summer refreshes
  • Holiday let services
  • Ironing

💬 Feel free to message us for a free, no-pressure quote!

🕒 How long does a clean usually take?

This depends on the size of your home and the service booked. We’ll give you an estimated time when quoting, and we always aim to be efficient without cutting corners.

🐾 Are your products pet-friendly?

Where possible, yes! Just let us know if you have pets and we’ll adjust our approach accordingly.

📍 What areas do you cover?

We’re based in Birmingham and mainly cover South. We do travel further afield but this may incur a small surcharge to cover fuel costs.

📆 Can I book a one-off clean?

Yes! One-off cleans are available — perfect for moving, special occasions, or just a reset.

✨ What’s included in a deep clean?

A deep clean goes beyond the usual! It includes:

  • Skirting boards
  • Internal windows
  • High dusting
  • Behind and under furniture
  • Kitchen appliance detailing
  • Bathroom sparkle reset
  • We tailor it to your needs — just let us know what needs love.

🧺 Do you offer ironing?

Yes, we do! We offer in-home or drop-off ironing services to make your week easier.

🔑 Do I need to be home during the clean?

Nope! Many clients choose to pop out or leave us a key. We’re trustworthy, respectful, and happy to accommodate whatever works best for you.